Last updated: October 24, 2026
Every GEMNIO item is printed on demand, just for you. Because each piece is made to order, we can’t accept returns or exchanges for change of mind, wrong size, or wrong color. Please check the size chart on each product page before you order.
When we’ll make it right
We’ll send a free replacement or a full refund if your order:
- Arrives damaged, defective, or misprinted
- Is the wrong item, size, or color from what you ordered
- Is lost in transit
How to request a replacement or refund
Email us at gemnio@gemnio.store within 30 days of delivery with your order number, a short description of the problem, and clear photos of the item (and the shipping label, if you received the wrong item). We’ll reply within 2 business days. You don’t need to send the item back unless we ask.
Cancellations and changes
Need to change or cancel? Email gemnio@gemnio.store within 12 hours of placing your order. Once production starts, we can’t change or cancel it.
Lost, stolen, or undeliverable packages
If tracking shows your package was delivered but you can’t find it, please check with neighbors and your local carrier first, then contact us within 30 days. If a package is returned to us because the shipping address entered at checkout was incorrect or incomplete, we can reship it once you confirm the correct address; reshipping costs are the customer’s responsibility.
Refund timing
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.
Questions? We’re happy to help: gemnio@gemnio.store